Privacy Policy

WILLAS GROUP LTD

Address: 47 Prickwillow Road, Queen Adelaide, Ely, England, CB7 4SH
Email: willasgroupltd@outlook.com
Effective Date: 15 August 2025

Introduction

WILLAS GROUP LTD (“we,” “our,” or “us”) operates the website (“Site”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK GDPR and the UK Data Protection Act 2018.

By using our website or services, you agree to the terms of this policy. If you have any questions, you may contact us at:
47 Prickwillow Road, Queen Adelaide, Ely, England, CB7 4SH
or by email:

1. What data we collect

1.1 Identification and contact information

When interacting with our website, placing orders, or contacting us, we may collect the following:

  • Full name
  • Email address
  • Phone number (if provided)
  • Residential/delivery address (if applicable)
  • Date of birth (for age verification if required)
  • Country and city of residence
  • Company name (if applicable)
  • Social media/messenger identifiers (if voluntarily provided)

We collect this data when you:

  • Place an order
  • Subscribe to our mailing list
  • Contact support
  • Participate in promotions, webinars, or other site activities

All data is provided voluntarily. Not providing certain data may limit your ability to use our services.

1.2 Payment information

When making purchases, we collect certain payment-related details (processed exclusively via Stripe):

  • Transaction ID
  • Payment amount, currency, date, and time
  • Payment method (e.g., card, Apple Pay)
  • Transaction status (successful, failed, refunded, etc.)
  • Payment provider details

We do not store:

  • CVV/CVC codes
  • Full card numbers
  • Sensitive payment details enabling transactions

1.3 Purchase history

We may collect information on purchased products, transaction details, refunds, and download activity to ensure service provision, customer support, accounting, and fraud prevention.

1.4 Technical data

Automatically collected when visiting our site (via cookies, logs, analytics):

  • IP address
  • Browser type/version
  • Device type and OS
  • Referring URL
  • Session duration and visited pages
  • Language and time zone
  • Cookie/session identifiers

This data helps improve site functionality, protect against fraud, and analyse usage.

1.5 Usage data

Includes information on:

  • Pages viewed and time spent
  • Navigation paths
  • Clicks and interactions
  • Account actions (login, logout, updates)
  • Errors/crashes

We use this to improve user experience, develop new features, and ensure security.

2. Processing security

Payments are processed through Stripe, compliant with PCI DSS Level 1 standards.
Our staff never has access to your sensitive card details.

3. How We Use Your Information

We process your personal data for:

  • Compliance with legal obligations
  • Providing and improving our services
  • Processing payments and completing orders
  • Record-keeping, accounting, and legal compliance
  • Marketing and communication (only with your consent)
  • Analytics and user experience improvements

4. Disclosure of Your Information

We may share your data with:

  • Other parties only with your consent
  • Service providers (hosting, analytics, payment systems, email providers)
  • Authorities if required by law
  • Third parties during business transfers (e.g., mergers)

5. International Data Transfers

We may transfer data outside the UK when using cloud services, payment processors, or analytics tools. Transfers occur only with adequate protection measures (encryption, standard contractual clauses, risk assessments).

6. Data Retention

  • Account data: stored while active; deleted/anonymized within 30 days after account deletion.
  • Transaction data: stored for 6 years (UK tax law).
  • Communications/support requests: up to 3 years.
  • Marketing consents: until withdrawn, or up to 2 years from last interaction.

7. Your Rights under Data Protection Law

You have the right to:

  • Access your data
  • Rectify inaccuracies
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing (including marketing)
  • Withdraw consent anytime
  • File a complaint with the ICO: Tel: +44 7446 153943

To exercise rights, contact us at willasgroupltd@outlook.com or by mail: 47 Prickwillow Road, Queen Adelaide, Ely, England, CB7 4SH.

8. Cookies and Similar Technologies

We use cookies to:

  • Ensure site functionality
  • Analyse usage
  • Personalise content

You may manage cookies via your browser or our consent tool. See our Cookie Policy for details.

9. Data Security

We apply technical and organisational measures to secure data, including:

  • Use of certified service providers
  • Encryption (SSL, encrypted storage)
  • Access restrictions
  • Regular audits and backups

10. Links to Other Sites

Our site may contain links to third-party resources. We are not responsible for their content or privacy practices.

11. Contact Information

WILLAS GROUP LTD
Registration Number: 16649926
Address: 47 Prickwillow Road, Queen Adelaide, Ely, England, CB7 4SH
Email: willasgroupltd@outlook.com

12. Privacy Policy Updates

We may update this Privacy Policy periodically. Updates take effect once published on our website. For major changes, we will notify users.

Last updated: 15 August 2025

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