WILLAS GROUP LTD
Address: 47 Prickwillow Road, Queen Adelaide, Ely, England, CB7 4SH
Email: willasgroupltd@outlook.com
Effective Date: 15 August 2025
1. Introduction
This Payment and Refund Policy explains how payments are processed and under what conditions refunds may be issued for products and services purchased from (“Site”).
By using our Site or services, you agree to this Policy.
2. Payment Methods
We accept the following payment methods:
- Debit and credit cards (Visa, MasterCard, American Express);
- Apple Pay, Google Pay;
- PayPal;
- Bank transfer (for certain services, if agreed in advance).
All payments are processed securely via certified third-party providers (e.g., Stripe, PayPal). We do not store full payment card details or CVV codes.
3. Payment Terms
- Payments must be completed at the time of purchase.
- Orders are confirmed once payment has been successfully processed.
- Prices are listed in GBP and include applicable taxes, unless otherwise stated.
- We reserve the right to change prices, correct errors, or refuse orders at our discretion.
4. Refund Policy
4.1 Digital Products
- Digital products (e.g., guides, templates, online courses) are non-refundable once delivered.
- Refunds may only be issued in case of technical delivery errors, defective files, or at our sole discretion.
4.2 Consulting and Training Services
- Refund requests must be submitted in writing prior to the scheduled service.
- Cancellation within 24 hours of the service may incur a fee or partial refund.
- No refunds are provided for services already delivered.
4.3 Legal Rights
- This Policy does not affect your statutory rights under UK consumer protection laws. You may still be entitled to remedies for faulty or misrepresented products or services.
5. How to Request a Refund
Approved refunds will be issued using the original payment method.
Contact us at willasgroupltd@outlook.com with your order number, proof of purchase, and reason for the request.
We will review and respond within 14 days.
6. Disputes and Chargebacks
Unauthorized chargebacks may lead to account suspension or legal action to recover funds.
We encourage you to contact us directly before initiating any chargeback with your bank or payment provider.
7. Security
We comply with PCI DSS Level 1 standards for payment processing.
All payment transactions are encrypted and securely transmitted.
Only authorized staff have access to transaction records, never full card details.
8. Changes to This Policy
We may update this Payment and Refund Policy from time to time. Updates take effect once published on the Site. Continued use of the Site constitutes acceptance of the revised Policy.
9. Contact Information
For questions about payments or refunds, contact us:
WILLAS GROUP LTD
Address: 47 Prickwillow Road, Queen Adelaide, Ely, England, CB7 4SH
Email: willasgroupltd@outlook.com
Last updated: 15 August 2025